Quick Facts
Mr & Mrs Smith [name changed due to client privacy] (the clients) were given our business details by an existing client as they were struggling to see any progress with their current broker after 9 months of back and forth, including being charged excessive brokerage and service fees.
Mrs Smith was very nervous when she called us and she thought all hope was lost for them due to their dealings with the previous broker. This is where she contacted us, and Sumit Joshi, Senior Loan Advisor took it upon himself to help the client.
Our team at RyRo assessed the clients, They wanted to refinance their current loan of $600K and take some equity out in the form of cash to build the 2nd level on their current single-level home as kids were growing up and the family needed a bigger place
We were able to get the 816K, that too on a very sharp variable with an offset account. Their refinance was approved within a week at NAB and is settling this week. Our clients are happy they can now build the 2nd level on their home that they have been waiting to do for over 9 months.